Refund & Return Policy – Berd Store
1. 30-Day Return Policy
We want you to be completely satisfied with your purchase. You have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Damaged or Wrong Products
Please inspect your order upon reception. Contact us immediately if the item is defective, damaged, or if you receive the wrong item.
- Important: For dropshipping orders, we may require a clear photo or video of the damaged item to process a replacement or refund with our supplier.
3. Non-Returnable Items
Certain types of items cannot be returned, such as:
- Perishable goods (food, flowers, plants).
- Custom products (special orders or personalized items).
- Personal care goods (beauty products, swimwear, intimate apparel).
- Sale items or gift cards.
4. Return Shipping
To start a return, you must contact us at https://berdstore.com
- Please Note: Unless the item is defective, customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
5. Refunds
Once we receive and inspect your return, we will notify you if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 5-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.